We have traveled on NCL many times but this cruise was the best. Although we didn't care much about the itinerary, the crew and staff MADE this cruise awesome.
We have noticed that whenever Hugo V is the hotel director, the crew members and staff seem to be much friendlier and more exuberant than on other ships. We always travel in the suites so we expect quality service but this time was so much more special than any other cruise--we were amazed. From all the waitpersons in the restaurants to our steward, Jeremiah, our butler Maden, to our concierge John, we had outstanding service. Our needs were anticipated before we even expressed them.
Jeremiah was a magician--when we left our cabin and then returned--he had cleaned, refreshed, restocked everything! Does he ever sleep? Our butler took care of us completely--bringing us hot coffee and rolls in the morning within minutes after our request to fixing the phone when we had problems with it. And, John, omygod--John is the ultimate concierge--he called us to see if we wanted to make dinner reservations! He was always available not matter what time of day or night--another person who did not sleep. And what a cheerful person! By the end of the 7 days, we really felt as if we were part of the the NCL family.