Better than ever: Norwegian Jewel Cruise Review by stormcastle
Overall Member Rating
Better than ever
Embarkation: New York (Manhattan)
We have noticed that whenever Hugo V is the hotel director, the crew members and staff seem to be much friendlier and more exuberant than on other ships. We always travel in the suites so we expect quality service but this time was so much more special than any other cruise--we were amazed. From all the waitpersons in the restaurants to our steward, Jeremiah, our butler Maden, to our concierge John, we had outstanding service. Our needs were anticipated before we even expressed them.
Jeremiah was a magician--when we left our cabin and then returned--he had cleaned, refreshed, restocked everything! Does he ever sleep? Our butler took care of us completely--bringing us hot coffee and rolls in the morning within minutes after our request to fixing the phone when we had problems with it. And, John, More omygod--John is the ultimate concierge--he called us to see if we wanted to make dinner reservations! He was always available not matter what time of day or night--another person who did not sleep. And what a cheerful person! By the end of the 7 days, we really felt as if we were part of the the NCL family. Less
Cabin review: SC11518 Family Penthouse with Balcony
Very nice accommodations--2 bedrooms and 2 baths. the master bedroom has a comfy queen size bed and a luxurious bath--the shower is absolutely luxurious. the 2nd bedroom is small and cozy with a small bathroom--perfect for kids or in this case, my mom. everything was in great shape. the balcony is not very big--but comfortable for 2 "lounge chairs" not full size chaise lounges. Some of the varnish needs retouching on the balcony. The master bath is fantastic--lots of room--a tub and shower, separate toilet, and double sinks. Lots of space. And I love the windows in the shower and tub areas--just be sure to pull the blinds down in port!! Only problem--the phone in the toilet cubicle was not in the best location--both hubby and I banged elbows on the phone. Great amount of storage--we never even used all of it.Read All Family Penthouse with Balcony (SC) Reviews >>