We booked this trip back in July 2012. At this time we chose a cabin with a double bed amidships. We were informed that the ship we were travelling on was being changed and we were to be given an 'upgrade'. We ended up in a cabin with separate single beds in an L configuration in a cabin in the bows, (meaning a far less comfortable journey than amidships) that did not remotely resemble the picture in your brochure. How this can be classed an upgrade is beyond me. Neither of us could watch the television as it is positioned corner ways to the bottom of each bed. After waiting to be processed for two hours in a freezing cold dockside warehouse with no amenities and being told 'never mind you will soon be in your nice warm luxury cabin' we were bitterly disappointed with our accommodation. We were told that the ship had been refitted top to bottom. Really? Our cabin had split ceiling boards, rubbish lighting, reading lights so low in the headboard that they were useless. The whole cabin was just old and worn out. The shower area had sealant gunged everywhere, it was just awful. To top it all there was no tea or coffee making facilities. It was a dog kennel.......no - you would be prosecuted if you put a dog in there.