Land of the Northern Lights on the MV Discovery
Cabin number 5107
We booked this trip back in July 2012. At this time we chose a cabin with a double bed amidships. We were informed that the ship we were travelling on was being changed and we were to be given an upgrade. We ended up in a cabin with separate single beds in an L configuration in a cabin in the bows, (meaning a far less comfortable journey than amidships) that did not remotely resemble the picture in your brochure. How this can be classed an upgrade is beyond me.
Neither of us could watch the television as it is positioned corner ways to the bottom of each bed. After waiting to be processed for two hours in a freezing cold dockside warehouse with no amenities and being told never mind you will soon be in your nice warm luxury cabin, we were bitterly disappointed with our accommodation. We were told that the ship had been refitted top to bottom. Really? Our cabin had split ceiling boards, rubbish lighting, reading lights so low in the headboard that they were useless. The whole cabin was just old and worn out. The shower area had sealant gunged everywhere, it was just awful. To top it all there was no tea or coffee making facilities.
For some reason the ship had a permanent 10 degree list throughout the trip, rising to 15 to 20 degrees in bad weather. This made staying in the bed that lay lengthways impossible. With no lee sheet supplied we moved the bedding on to the floor.
After a week a bug was going around the ship giving everyone extreme flulike symptoms which made life on board even worse. A rasping cough was heard everywhere, constantly. A month has gone bye and we are still unwell.
It is fortunate for us that we have been on other cruises otherwise this would have put us off for life.
The staff, the food, the trips and the entertainment were all wonderful. How they battle on in such rubbish conditions is beyond me.
For what we paid I cannot express my disappointment at the cabin and indeed the ship strongly enough. I think we were moved into an alternative ship where the choice accommodation was already taken resulting in us being that was shoved into accommodation that no one else wanted.
Needless to say we shall not be travelling with this excuse for a cruise company again, I have seen cattle treated better.