Surprised at the poor quality of the food and the staff attitude. We are easy to please but the food was boring, tasteless and very disappointing. The buffets were same food every day. Distinct lack of vegetables with many dinner entrees. Repetitious choices. Looked pretty but tasteless. I have never sent food back before but I did on this trip.We were with 14 people- 10 of which we were Elite Captain Club members and all remarked on the decline in the food. Some had been on the ship in October and said this was a real step down in both quality and service.
Never have I been on a ship where the crew seemed clueless- asking 2 people working the same job the same question: get 2 different answers contradictory to each other. Called for the room steward and got "sorry they are working right now ( 4 pm in the afternoon) " can you call back later?. Asked the staff person near the Service desk:Where's the gift shop? I think it is on the 5th floor no maybe its the 4th floor. Some days ice in room, some days not.
Bed linens had dirt on them and were not changed. Had to ask for more bath room products and they never left any shower gel. Until the outbreak of what they said was Norovirus never saw crew cleaning in any of the common areas. Crew in general was not friendly in the bars and restaurants with the exception of the Olympic and the group that served our table in the Main Dining Room.
Fruit flies swirling around the juice dispenser, tables not wipe cleaned in the buffet and bar areas. The ship was suppose to have been updated last year but sure didn't look it.
Truly this trip shaped a bad image for me of Celebrity under the leadership of their new CEO. I would not sail this ship again and not sure I would ever sail the line again.