My wife and I have made 10 cruises with Celebrity Cruise Lines, The latest was in Celebrity Solstice. We have sailed in 5 different Celebrity ships including the Century, Millennium and Solstice classes. While the technical and engineering advances are indisputable, if you have cruised in a Millennium class ship, the passenger amenities in the Solstice class are a classic example of progress being change, but change not necessarily being progress. In comparison to the Century and Millennium classes Solstice was too crowded and all chrome and glitz. Although cabin locker and drawer space the Millennium and Solstice classes MAY be the same, storage space is much better laid out and more accessible in the Century and Millennium classes. Celebrity is currently "Solsticing" the Millennium class; I hope they don't go too far because in my opinion they have definitely "Carnivalized" Solstice.
For openers, there are only two banks of elevators, forward and midships. The 8 midships elevators are glass; your elevator choices are between acrophobia or claustrophobia. If you are acrophobic there are three ways to get to Oceanview Cafe aft on deck 14. In all three you would have to use the forward elevators. On deck 11, you would have go aft and up several flights of stairs; on deck 12 or 14, you would have to cross a weather deck. Not a pleasant task in bad weather. The only way get to the main or specialty dining rooms without using the midships elevators or stairs is use the forward elevators and walk aft. The Library, Card Room and other public spaces overlooking the Grand Foyer also are unusable by passengers who have a problem with heights.
Additionally, the pool in the Solarium in the Solstice class in not a therapy pool as in the Millennium class, nor is it heated; you usually find more people around it than in it. You could hardly call the hot tubs heated either. The sign for the spa says to limit use to 15 minutes; good advice, any longer could result in a severe case of frost bite.
Trays are not used in the Oceanview Cafe. Bring one with you; we sure wished we had. There also are no food service lines; just food service stations, about 10. Consequently there is no traffic flow, resulting in a lot of people milling about. One group is checking out what's available at the food stations while the other is trying to get back to their table while balancing plates or bowls of food.
Here is how you would have to manage a breakfast of juice, coffee, milk and/or yogurt, and a plate of hot food. You put your silverware in your pocket, get your coffee and juice, then find a table; put those items there. Go get your plate of hot items and milk; if you also want yogurt you put either the milk or yogurt in your pocket. Then go back to your table and hope it hasn't been cleared or usurped by another passenger; by this time your coffee is cold. Your could reverse the fetching order; your choice is cold coffee and hot food or hot coffee and cold food. Unlike revenge, meals are not better served cold. You can be of good cheer though in the knowledge that the ship doesn't have to be bothered with policing or washing the trays.
After many attempts I finally decided the definition of insanity was, indeed, repeating the same behavior and expecting a different result. Alas, I eventually gave up on the 400 yard poached eggs. I call them 400 yard poached eggs because that is the distance I estimate the average golfer could drive one off the tee. You can get them either hardened or case hardened. If you want a drink before the show in the Solstice Theatre, take it to your seat with you and hope the other passengers do likewise because the leg room between rows of seating is restricted making drink service a challenge. Also sitting any length of time if you have leg issues can be painful. The Ensemble Lounge, Michael's Club and the specialty restaurants on the 5th deck are the only spaces in the ship up to Celebrity's past standard of elegance.
With the exception of the poached eggs, the food in Solstice was on a par with other Celebrity ships we have sailed in; and the service provided by the crew was up to Celebrity Cruise Lines' high standards. It is not my objective to discourage people from cruising in Celebrity, far from it. We thoroughly enjoyed our cruise, just hated the ship. We even booked our next two cruises onboard... in Celebrity Infinity. Celebrity will continue to be our first choice; however, we will NEVER cruise in another Solstice class ship. If the only choices were between a Solstice class ship and another cruise line we would not go or seriously consider the other cruise line!