We did a B2B Buenos Aires to Ft Lauderdale. We entered our cabin, a sky suite, and it was what we expected until we saw the balcony.....very small, the chairs could not even face forward and there was no table. The butler brought a small plastic table after we asked, but the advertised "dinner served on the balcony" would not have been possible on this balcony with that table. That suite perk was not as advertised!
First leg was ok, but we noticed many of the staff seemed unhappy and were very willing to let us know. Late seating dinner service was ok but obvious our waiter and assistant didn't get along. Our butler expressed unhappiness daily. Went to dining room for breakfast and they really rushed us! Couldn't find a decent breakfast....poached eggs with hard-boiled centers, omelets so rubbery they would bounce, ham with no flavor, pancakes tasteless, bacon under cooked! Went to Blu on 2nd leg and it was OK. Had a lot of coffee and muffins from the coffee shop.
Would have liked more informative talks that were relevant.... why talk about the universe but never speak about the sky in the Southern Hemisphere? Little info about ports but non-stop push to sell shore excursions and promote their on-board shops. Felt like we were on a floating infomercial.
Went downhill on the 2nd leg. Thank goodness we had friends join us and great table mates at our new table for 8, late seating . . . but the service was absolutely terrible. Not once did a maitre d stop by the table to check in. The dining room food was adequate but unremarkable most nights and often arrived lukewarm to cold. A couple of nights the food was awful.
Had norovirus on board the last 10 days. Totally understand need to change service. Though did wonder why salt and pepper could be on table in Blu but nowhere else? Did not go to Oceanview much after 1st leg since we found the food unremarkable at best and on 2nd leg the lines just for coffee and water were amazing! Did not bring out the best in my fellow passengers.
Many nights we were in the Trellis dining room until 11 due to slow service. On the last formal night we got dessert at 11 at which time they turned on the lights full blast, making it clear it was time to leave! On the last night once again slow service...at 10:45 five people began putting up red "Danger - Do Not Cross" warning tape between pillars in the dining room...while we were eating! Again at 10:50 full blast lights while we were still at the table due to terrible service. Then we returned to our room to find every glass had been removed along with the ice bucket! If you needed to take medications...too bad!
Our experience in the SS United States (4 times on the 1st leg, once on the 2nd leg) was mediocre at best with service, both food and wine, being awful on the last visit!
One positive on food . . . our 3 meals in Qsine were fun with great service.
Informative talks on 2nd leg also lacking..."Uncle Marty" as the expert on the Panama Canal gave five one-hour talks . . . sleep-inducing and highly repetitive . . . definitely not our cup of tea. No port info other than excursion sales.
Our friends were treated terribly at guest relations when they registered a complaint.
Hadn't sailed on Celebrity in 9 years...won't be sailing Celebrity again. The ports were interesting, our cabin well kept and nightly entertainment was fine; but the activities and food and service were highly disappointing to say the least!
The last 2 days were unbelievable, totally felt they just wanted us gone and don't let the door hit you on the way down the gangway!