Carnival Splendor Review

Disapointed

Review for the Panama Canal & Central America Cruise on Carnival Splendor
User Avatar
mustangbonnie
10+ Cruises • Age 70s

Rating by category

Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Service
Cabin

Additional details

Sail Date: Feb 2013
Cabin: Balcony

My husband and I have done a lot of cruising and I have never come across a ship that was so disorganized. Answers could not be provided by guest services to questions I had...it was the ship of "I don't knows". When asked who did know I got no positive response.

Embarkation was a disaster. I am handicapped and any of you who were on the ship for a long time would probably have seen me walking around with my two forearm crutches. We were directed to a special needs line and stood in line for nearly 3 hours before finally getting to the check in counter. There we were told we had to surrender our passports and when I asked when they would be returned to us the girl didn't know. She checked with a supervisor then told me we would get them back before Cabo San Lucas. Well that was an out and out lie. We never got them back till I think we arrived in American waters on the other side in the Atlantic Ocean.

Because of the disastrous embarkation we left the port 4 hours late. This became the norm for the ship. Late arriving in ports and late leaving nothing was ever on the time schedule. It upset the shore excursions schedule and made some shorter in length than they should have been. Buenos Aires was my biggest complaint. We as usual arrived late. Our private shore excursion was booked for 9:00 am we never got off the ship till almost 11:00 am. They did extend the time to return to the ship but even at that we left Buenos Aires 3 hours later than the extended departure time. We could have had more time on our tour which we had to cut short. Also we were told that the hold up for leaving was the Port Authority by Malcolm our so called cruise director. Well anyone who had a cabin on Port side of the ship would know that was not the reason. The cruise ship was being refueled. I don't understand why the truth was not told.

Cabin Review

Balcony

1 Helpful Vote
previous reviewnext review

Find a Carnival Splendor Cruise

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.