I would like to comment on the cruise my family and I just took aboard the Carnival Splendor. Comment cards were not offered on our de-embarkation day. That was either an over sight from the crew, or Carnival really isn't interested in how they're fairing with a customer experience. Especially now, with the run of difficulties, and bad press Carnival has been receiving, they should be even more focused on customer satisfaction to ensure future sales.
We cruised from March 23 through March31, 2013 and found this cruise to be our least favorite from all of our previous Carnival cruises. Based on this sailing, I would never again choose this ship or a cruise that had Malcolm as the Cruise Director. The word to describe my vacation is "mediocre" at best.
There's little you can do about the ships decor, but hopefully when Splendor gets the Fun Ship 2.0 upgrade, they can do away with all of those "pink donuts" that are all around the ship. Even the cruise director, "Malcolm," mentioned them a few times during various shows. Others must have commented for this to be touched upon by him. They make the ship look cheesy and cheap.