We decided to sail out of Cape Liberty this year to allow my daughter's fiance and his daughter to come along. Sailing on Spring Break isn't an ideal time to go but my daughter works in a school so while this isn't new for us we found that there was a lack of parental supervision on this sailing. The cold rainy weather may have contributed to this problem. Saving money on Airfare didn't turn out to be the benefit we hoped for this year.
The Explorer needs some refurbishing. The wear and tear was obvious. We did hear that that will be happening and that Port Liberty will be getting an upgrade.
Having sailed on RCI lines (16 sailing in all), RCL, Celebrity and Azamara, in the past we have become accustomed to a higher level of service and this year found it to be lacking. Cost cutting measures were very apparent from quality of the food, staff size, service and entertainment. While our personal waiter and cabin steward were great my daughter had a triple on the 2nd deck (I won't even get into that experience) had an unusual issue, a deaf mute cabin steward. I think it's great that RCI would hired a deaf cabin steward but then they didn't provide the cabins a way to communicate with him effectively. Actually No pens or paper were found in any of our 3 rooms.
We also had some issues with the on-board credit each room was to get. Guest Relations didn't have the credits correctly and the travel agent insisted it was done.
Internet access was the worst I've experienced in a long time. 15 minutes to load a page isn't good and then you get charged for something you didn't get. Its off again to Guest Relations for a credit.
I almost forgot the elevators!!! They were very slow, always full and would stop on almost every floor. The kids on board thought it was fun to press every button as they exited and it made things worse. With the amount of elevators on board you would think this won't be an issue. Luckily we take the stairs but if my elderly parents had been with us it would have been a problem.
Overall, our experiences have been better and as usual we made sure all the issues were on our surveys at the end of the cruise.