We have cruised many times with Royal Caribbean and other cruise lines and have never had cause to complain.
We chose to sail this time with Celebrity Eclipse because of the ports of call which we wanted to visit and also because we thought it was a higher rated cruise line.
I have to say we were delighted with the ports.
The food on the ship was fine, but did not excel, apart from the speciality restaurants which were excellent, but of course cost us extra.
First of all, who has been on a 2 week cruise on the Caribbean without a steel band on board? Celebrity managed to achieve this by firing the band two weeks before our trip with no intention of replacing them as the ship was relocating to Europe in six weeks time. Tough luck for the cruisers on the four two weeks trips! If you wanted to dance on a very small dance floor, with people coming down a staircase and wandering through the dancers, then Celebrity Eclipse is your ship. In our opinion the entertainment on this ship was absolutely dreadful and almost non-existent after 10.00 p.m. The show in the theatre for the second seating dinner guests was at 7.00 p.m. and we could only rate two of the shows as good, the rest were one man shows and they were really bad. After we left the dining room at around 10.00 p.m. there was literally nothing to do. The only entertainment available at that time was Perry Grant (pianist) who finished at 11.00 p.m. and we really did not rate him. He did have a following of the age group who liked Judy Garland references. After seeing him twice we decided that we had more than enough of his sarcastic style of humour. Unfortunately after that, there was no more entertainment on the ship, so it was a case of returning to our cabin and watching TV. We certainly did not expect to be doing something on holiday that we could better do at home.
Another point I should mention is that this cruise seems to be targetting a very elderly U.S. population, so I would say that people who are under 70 years of age or have any energy for life should most definitely avoid this cruise.
I have written to Celebrity outlining these points and expressing our dissatisfaction, but to do date I have not received a response.
We will certainly be reluctant to ever use Celebrity again. To spend more and receive less, is very unacceptable to us.