The good: The Pearl. What a beautiful ship! What a great crew! Super buffet food. Awesome chef's table. Great Stirrup Cay is a nice beach day, even with passing showers. Grand Cayman is grand. NCL's Tulum excursion--very much worth the price. Teppanyaki exceeded expectations.
The so-so: The MDR. Sorry--I was not impressed with food or service here.
The OMG Awesome: NCL customer service. Very friendly officers and staff--from the Captain on down. Had a bridge tour and galley tour offered to us as well, also awesome. Chef's Table--amazingly awesome dining experience.
The misadventures: not NCL's fault, but I managed to dislocate my shoulder in Jamaica, then reaggravate it at Grand Cayman. Always wanted to meet a cruise doc, but hoped it would be over the dinner table, not an exam table. (NCL should embroider their logo on my immobilizer brace. We also, through my carelessness, lost a shoulder bag in Ocho Rios--along with my phone and most sadly, a camera. Put a negative spin on what had been a really great excursion day.
The one major frustration: we loved Freestyle on our first cruise, as a couple. With four kids though, it can be very frustrating. It really takes some planning to get to specialty restaurants, or even the MDR at peak times. It was also really hard to coordinate things.