I just got back from the WORST cruise experience of a lifetime aboard MSC. They booked a half charter to a group called "Cruise To the Edge" that included entertainment by rock groups including heavy metal Zebra.
The ship had over 400 children on board for spring break but they CANCELLED all regular evening theatre entertainment so the charter group could have exclusive use of the theatre. The rock groups took up precious deck space, had private parties in the main lounges... we were forever wandering with nothing to do, only to find signs forbidding us entrance to this and that. 130 decibel music practically making your ears bleed even when they wouldnt let you in! No rest for the weary aboard that ship.
There was major over-crowding in the accessible areas. MSC had one of 2 pools closed off for a time and hundreds of square feet taken up by stages and speakers. In the main lounge, I saw 1/2 the dance floor taken up by rock band equipment storage. The regular library was closed and they offered one bookshelf as an alternative.
Very hairy old rockers gawked at the teenage girls and the pot smoking aboard was very evident. The cruise line allowed these passengers to smoke cigarettes everywhere - there was no escaping it. My 9 year old grand daughter stepped on a hot butt on the pool deck.
For us with 4 children? It was the Cruise to the edge of HELL. What kind of soul-less suit at the corporate offices of MSC would cancel the entertainment and restrict access when the ship had 400 kids on board? Complaints abounded but no word on restitution from MSC, so far. They ruined our vacation.
They owe everyone that was not part of that charter a redo or a refund and I am not kidding - it was that bad.... MSC Cruises demonstrated they would cheat their passengers if an almighty dollar walks up and asks them to do so. Even our children wanted off the ship from the first day :( . The website claims "Our theater provides a truly magical ambiance for our own unique brand of surreal theatricality and outstanding world-class performances each night", but we received no such promise.
We felt like the steerage passengers locked out of the lifeboats on the Titanic! They never breathed a word about this being a restricted/rock music cruise to us. Unconscionable!