We are just getting back home today so my disappointment is still very strong.
We boarded the ship in Galveston. We drove there (approx. 3.5 hours). This was our first cruise and I was very excited. Boarding the boat went quite smoothly. The staff took our luggage and showed us were to check in. As we are walking up to check in we are handed a piece of paper and welcomed aboard. Of course we are worried about having all documentation ready to check in so we will read the letter later. We assumed it was a welcome aboard letter. Boy were we wrong. After checking in we realized the letter said we are not going to Cozumel they have changed our port to Progresso. We then asked what is in Progresso and is it similar to Cozumel. They said absolutely. (It is not). We then had to start trying to contact people in Cozumel to cancel our shore excursion. At this point are out $200 for a shore excursion we did not get to enjoy, but Carnival did try to make this better (HA!) by giving us a $50 pp credit to our Sail & Sign Account.
The food and staff were incredible. We could not have asked for better service. We mainly ate in the dining room; however, there are other options. My husband loved the room service. The bar staff is also incredible, Stella, was great waitress.