We are from Canada and love to drive down to the states to the port. We had a lovely drive down other then discovering the orange bowl was going on in Miami and no hotel rooms were available. We stayed in Fort Lauderdale in a fairly scary Comfort inn who charged us $200 dollars for a double room. Supply and demand prices.
Once at the port embarkment was fast and efficient. Once on board the ship we proceeded to the buffet area for our first meal by the pool. An announcement at 1pm that all rooms were ready.
That is where the first problems began. The room was not very clean. Every surface in the room was covered in dirt and dust. All the drawers had hairs and grit in them. The coffee maker had a sticky layer on film on the top and the fridge door handle had brown slime all around it. We pushed the coffee table over in front of it as we knew we would not be putting anything in there. Gross. I decided to just make the best of the room and just cleaned all the other surfaces myself.
The next surprise was a note left on our door on the 2nd sea day that they needed to do "carpet maintenance" for 5 hours in our room the following day. That was the day we were docking in St Thomas so that wasn't a big problem as we had booked an excursion and would be out. We let the guest services know that 830am was fine and asked about the carpet maintenance? They gave us no other information as to what this entailed.
We were extremely shocked to arrive back to our cabin after our shore excursion to find new carpet. The problem was that they had cleared all our belonging off every table,desk etc and jammed it where ever they could find a spot. Very annoying when you unpack and organize everything for your stay to have it all undone. A trip to guest services confirmed that no staff are to touch the guests belongings. I really just wanted someone to come to us and say "gee we are sorry to stress you out on your vacation." They instead sent some chocolates and wine. We don't drink so we gave it away.
Our excursions were pretty good. The only horrible one was in St Lucia where we went on a beach break and the man in charge of the chairs didn't have enough for our bus (even though they were included in our ticket price). He started cursing and yelling while we all stood around waiting. Eventually it became so out of control that 3 local constables had to come. Not a relaxing trip to the beach.
Lots of little things just made this trip disappointing. The dining room staff were not friendly like on carnival. Every single night we had to ask for them to fill up the butter dish as there was one little pack. In the buffet we found the food boring and salty. When we ordered breakfast from room service the fruit plate comes with melon and one half of one strawberry lol. Every single order was missing at least one item we had ordered.
The coffee shop in the main lobby was a joke. No regular hours so every night when we tried to drop in it was closed. On carnival we could go late at night and get a fantastic snack.
We went on this trip for our 25th anniversary and counted the days until we could get off this ship. We are pretty low key people and don't have super high standards. We just wanted a clean, fun place to unwind. We left more stressed.
The one shining area of this ship is the entertainment crew. They seemed to be the only crew members that liked their jobs. They were smiling and friendly and fun.
I could add many more points but there is no point. Needless to say we will never travel with Norwegian again. What a waste of vacation time and money.