Emerald Princess 4

“Wheelchair user's experience .....disappointing”
Cruise review of Emerald Princess

Member Since 2013

Overall Member Rating

Having cruised previously with Celebrity and had a great trouble free experience I was looking forward to Princess which has good reviews.

My stateroom (B424) was difficult to access, my wheelchair had to be folded and due to a lack of space storage was difficult. Exiting the stateroom was even more difficult.

Regretfully many staff seemed uncaring and unhelpful (including the Officers). I am wheelchair user and found it difficult to get around the ship without assistance (in a party of 5 adults who helped). The only areas where staff offered to assist was in the restaurants, and self service areas.

On previous cruises it has been a rest for all the family as staff always offered to assist but not on the Princess Emerald. Doorways were often blocked by sun beds and twice the US passengers refused to move to allow me through. Staff used the wheelchair accessible rest rooms some of which were not cleaned very well.

Bar staff and waiters around the pool More areas on deck 15 only walked around the edges of the deck or upstairs to the sun deck (16), Access to this deck (and accessible rest rooms was very difficult due to heavy doors and deck surfaces, yet two Officers offered no help whatsoever. These issues were reported to Passengers Services but nothing changed.

Overall my family and I were disappointed by the lack of customer care demonstrated, it seems that there was a lack of training and a small number of unhappy, uncaring, unhelpful staff.

On a positive note the food was as expected...no complaints and good service, the entertainment good except for the annoying repeated programmes on the big screen. Less

Emerald Princess Cruises to the Eastern Caribbean

Overall Ratings

Sail Date: March 2013
Destination: Eastern Caribbean
Embarkation: Fort Lauderdale (Port Everglades)
Enrichment Activities
Family & Children
Fitness & Recreation
Public Rooms
Shore Excursions
Value for Money

Cabin review:

Inside Cabin (B424) door heavy and door width requires wheelchairs to be folded, results in difficult access for wheelchair users Hanging space good, shower tight but powerful

Port and Shore Excursions

Good wheelchair access and friendly helpful locals. Beware of rip off prices in bars, a pint of lager $14.
Read 983 Aruba Reviews

Good wheelchair access, friendly locals, good value from local taxi service tours.
Read 314 Bonaire Reviews

Good wheelchair access, friendly helpful locals, great value local taxi tours although a little frustrating at first.
Read 482 Grenada Reviews

Good wheelchair access around the port bit traffic very heavy. Friendly locals and good local taxi type tours but access difficult (I sat with the driver).
Read 3389 St. Thomas Reviews

Published 04/02/13

Read Cruise Critic's Emerald Princess Review

Emerald Princess Cruises to the Eastern Caribbean

Share feedback
Thank you!  Cruise Critic values your feedback.
How can we improve this page?