I must first say that we had an outstanding time on the Celebrity Silhouette and would book this ship or any other Celebrity Solstice Class in the future. We would give this cruise an 8.5 out of 10 due to a few good and not so good reasons. Our previous Celebrity cruises were 9.9 out of 10.
#1. We have loved the main dining room service and cuisine on the two previous solstice class ships on Celebrity and was looking forward to the same on this cruise -- we were very disappointed. Our server team was very bad and the service for the first day was horrible waiting at least 30 minutes between courses. We thought it might have been just first day kitchen issues however when the same thing happened on day 2, we knew there was a problem. It was disappointing to say the least and started to take away from the overall cruise. When day 3 started the same way it was time to say something to the manager and he quickly brought in assistance to speed up the service. The next evening we were moved by our request and the service was outstanding and very pleasant -- just as it was for our two previous Celebrity cruises. Day 5 and 6 were at specialty restaurants and day 7 was at another table in the main dining room with the same outstanding service.
#2. The entertainment on board was not up to par with previous casts. Although the guest vocalist, acrobats and comedian were fantastic, the main cast was just average and the a cappella group, The High C's, was not very good. We have heard better on other cruises. The Cruise Director, Lisa Richard, was by far the best we have had and also a very talented singer. We would have loved to have heard more from her rather than the cast. Also the smaller acts around the ship were loud and off key. We thought many times that there was yet another Karaoke bar opening up.
#3. We had booked the specialty restaurant, Qsine, prior to the cruise for the 2nd formal night and due to the main dining room issue, we also booked Tuscan Grill. This is the 2nd time we dined in Tuscan Grill and it was fantastic -- both service and food were incredible. This is also the best location on the ship for dining. We sat at the middle window at the water at the back of the ship in a table for two. The other specialty restaurant was not as enjoyable. The time for Qsine has come and gone -- since the tables are so close together and you hear the same explanation over and over it gets repetitive. Also the food was not that great and our waiter of course forgot the item we both wanted, the sushi lollipops. Others stated that they thought it was great but in my opinion, Qusine is not worth the money.
#4. The weather on this cruise added to the lower score although we fully understand that this was not a Celebrity issue. The made several attempts to assist and did a great job adding activities and accommodating us to a location south of Grand Cayman to tender when 3 other ships had to skip the island altogether due to high seas.
#5 Ports. The locations for this Western Caribbean itinerary were also a bit disappointing. I will not be doing them again. We chose this cruise due to the new locations such as Jamaica, Grand Cayman, and Haiti. We had been to Cozumel too many times but thought why not. The two things that stood out here were the horseback ride and swim excursion and Labadee. The excursion was in Haiti and we were very glad that they did not advertise the 1-hour bus ride each direction for this since we would not have booked it. The Royal Caribbean / Celebrity private island resort, Labadde Haiti, was incredible. They did a great job with this location and is not only packed with things to do but also beautiful. We had light rain off and on for most of the morning but that did not stop us from exploring the island and having a very good time. It would have been even better with sunny weather! Grand Cayman was way too crowded and three ships did not even dock - there were 4 in port. We were also told by fellow passengers that they had to come back into the port while in Falmouth, Jamaica due to very aggressive locals outside of the gates.
#6. Concierge Class. Thanks to the Cruise Critic roll call discussion board we were able to take advantage of the notification of the price drop near the cruise date and was able to upgrade to Concierge Class at no charge. This was a nice perk since we went up two floors, had some added things such as great robes, binoculars, golf umbrella, pillow menu, and those annoying afternoon savories. If you can afford it go for it but we didn't see too much difference from our standard balcony room.
If you are looking for a upscale cruise with outstanding service you need to book Celebrity -- if you find an issue, say something right away. We waited too long before letting the service issue take away from our vacation experience. Once we notified them, we had a great experience. The weather added to our frustrations this year but overall I would not hesitate one second to fully recommend ANY Celebrity Solstice Class ship for a relaxing taste of modern luxury.