very, VERY Disorganized: Queen Elizabeth Cruise Review by mollyutah
Overall Member Rating
very, VERY Disorganized
Destination: Panama Canal & Central America
Embarkation: Los Angeles
Disembarkation was a nightmare. We were told to be in the Theatre at 8:00 AM for disembarkation between 8:00 AM and 8:30 AM. There was an announcement saying the terminal was quite empty with no lines for Customs. Well, we sat in the Theatre until 11:00 AM and finally told we could disembark. Cunard personal told us the delay was due to it Customs problems. We were in line with people in tears due to missed plane flights home. As we were standing in line at Customs, an excursion tour (#13) walked right past More us and walked thru Customs. This is after Cunard kept us on-board for close to 3 hours waiting to disembark. I can only assume the excursion tour people were still paying customers to Cunard and people disembarking did not need to be tended to. Once at Customs, 3 different agents told us the delay was the fault of Cunard, with the Queen Elizabeth docking 45 minutes behind schedule. We have been on a number of cruises and never had a 3-hour wait amongst such disorganization. It certainly put a damper on our cruise. Entertainment was fair, food was good, customer service was poor. Less
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