AVOID: Poor Service and Poor Food: Carnival Dream Cruise Review by Taylortraveler
Overall Member Rating
AVOID: Poor Service and Poor Food
Destination: Eastern Caribbean
Embarkation: Port Canaveral (Orlando)
One of the biggest disappointments was the food and the food service. I rate the food quality and selection as below average to poor. The "Gathering", better known as the buffet was chaotic. More Although the buffet had different stations for different types of food, the quality and service was horrible. Each station would have enormous lines waiting for food, most taking over 45 to 60 minutes to recieve your food. It seemed as if the cruise line has decided to purposely slow food service in order to curtail food cost. If it takes over an hour to receive food at the "Pasta Bar", people will probably not go back for seconds, especially since the stations were open for only 2 hours. Dining room service was no better. Dinner would take forever and the staff seemed very unorganized, messing up orders, never refilling drinks, or checking to see if everything was alright. By the end of the cruise you started seeing vacant tables in the dining room because of the poor service and food quality.
There were a few positives: The "Punchliner Comedy Club" was entertaining. The juggler/comic was also entertaining. Port Canaveral is the best port in Florida to cruise out of.
I am puzzled if Carnival has not figured out how to operate a ship this large with all the passengers or if its actions are calculated to help contain cost. Either way I will not cruise on this ship again. Carnival could learn a few things from Disney and Royal Caribbean on customer service and how to operate a large ship with lots of passengers. Try the "Allure of the Seas", or the "Disney Magic", avoid the "Dream". Less