We initially booked the circumnavigation of New Zealand out of Brisbane to celebrate our 47th wedding anniversary. Later we booked the Hong Kong to Brisbane leg which immediately proceeded the NZ voyage.
Embarkation is Hong Kong was a disaster. After travelling from the airport' to the city for our hotel stay we then had to find our way back the the Asia World Convention Center, next to the airport, about 25kl, to be processed for boarding. Arriving at the Convention Center with 3 bags plus carry on to find that there were no trolleys or staff to help we had to make our way across the car park to the building. There were over 1000 passengers boarding this leg. Everyone was crowded into the building with their luggage. The luggage system seemed to work OK, we stood around for hours , organised ourselves into a line. Finally we were bussed to the ship, another 20kim trip to Kowloon only to be met by 8 people holding Cunard signs 20 feet from the ship. Why couldn't these people be utilised to organise processing.
The ship its self is very well presented. The decor is very subdued in the tradition of Cunard. I guess the plastic flower display in the Grand Lobby was a sign of things to come. Forget about the "White Star.Service" so proudly proclaimed by Cunard, it doesn't exist. The food was consistently cold and the menu bland and repetitive.very boring and buffet section was worse. It came to a head when they served steak diane with mushrooms and no garlic sauce.
The security staff were all from the sub continent. They certainly wern't hired for their people skills. They rarely recognised the passengers other than to shout at them. Safety was also an issue particularly when we our tender was called alongside underneath a tender which was being hoisted out of the water.
Most of our shore excursions badly organised many hours wasted with tenders the alpine scenic railway definite waste of money.
Overall my view is that a hard working crew is baddly let down by poor management. As an 85 year old lady mentioned to us they spoilt my dream.Well they spoilt ours as well. Cunard has got their last dollar from us.