We have just returned from a 7 day Caribbean cruise on the Westerdam. We have traveled on Holland America multiple times and always loved the boats and the service. To treat ourselves, we upgraded our cabin to a larger suite with a big balcony. We have not been on a Holland America cruise in almost 6 years. Embarkation was not a problem. We were shocked by the downward decline of the ship and our accommodations. The boat appeared old and in serious need of renovation. The carpeting throughout the ship looked old and dirty and the furniture looked original to the boats 2004 christening. We were afraid to walk on the floor of our cabin. The sheets on the bed were not big enough and I spent the night trying to remake the bed. We have never checked to see when a boat has been refurbished, but we will from now on.
The staff was, however, great and everyone was helpful and pleasant.
The seas appeared relatively calm, but the boat felt rocky and was not a pleasant cruising experience.
Good balcony. Terrible carpeting and furniture. In great need of refurbishment. Shower did not work properly and the toilet seat was old and stained and sticky.