We had planned our trip on the Queen Mary 2 well in advance due to recommendations from our travel agent about needing to secure cabins due to popularity of ship (we had a group of 8 friends travelling together) and we had thought that this cruise would be one of the best, having cruised many times before we just wanted to experience the excitement of the Queen Mary 2. We all paid for up-grades to Princess Grill Suites and thank goodness we did this as our suites turned out to be the best thing about our journey with Cunard. Pity we cannot say good things about the arrogant attitude of some Cunard staff - possibly this was due nationalities who are not comfortable with being in the 'service' industry and believe they are superior to the guests. We can speak highly of the wait staff in the Princess Grill and Todd English restaurants and our Suite Steward but that is as far as it goes.
We were disappointed with the selection of food, all very bland and not a lot of variety- even by going to Todd English a-la-cart and paying a nominal fee the food selection was very much the same with no variation to the menu.
The buffet(casual dining) was best left alone, however we did eat lunch there a couple of times when were were desperate to find something to possibly give some variety.
Outdoor dining....they called it the Boardwalk Cafe...think it was an after thought in the ship's fit out - possibly was open 3 or 4 times in our cruise duration and was a farce as far as outdoor dining.
Entertainment was sub standard, unless you wanted to do ball room dancing most nights - the best night being a '50's and 60's dance night - could hardly get a spot on the dance floor which should go to show Cunard that this type of entertainment/dancing is what most of the quests were looking for along with some lively music.
On the positive side for the ship, it looks great from the shore and one would certainly feel safe in wild seas..such a pity that it was too big to dock at Hong Kong/Kowloon and passengers had to go through the complications of getting to the ship via taxi or train to Asia World Expo Centre then to back track via coach to the ship docked at a container wharf - then to shift the ship that night to Junk Bay so we endured another long tender trip to Hong Kong Island if one wished to go ashore the next day.
Overall....Been there....Done that......Don't go back.