This was our 2nd. cruise with Carnival. The embarkation was great and very rapid. All in all it was a good cruise but compared with last year on the Freedom the service was not really as great. The smiles from the crew were a lot fewer. Service was not as good. Our head waiter was super and so was his assistant but getting a drink was terrible. The meals were fine.
Room service was okay but the room was not at its best.The curtains needed to be cleaned and the bedspread was in a sad condition. The sofa back had several stains. The mirror in the room had stains and I finally cleaned it myself.
I was speakind with people at another table who were with a guide and they said that the quide said that in all her trips on Carnival this was the worst.It was their first so were satiafied. Another lady on her 5th cruise with Carnival, was furious because she found broken glass in her dessert and chipped a tooth only to be told that they were not responsible.They told her to check with her travel insurance. Talking with other repeat Carnival cuisers,this was not the best.
We still enjoyed it but it needs to be improved. We will still use Carnival next year because you can't really judge a fleet just by one so-so experience.
Hope something will be done for future cruises.