Would we book another cruise on P & O NO!!!!: Arcadia Cruise Review by BOBBYDOG
Overall Member Rating
Would we book another cruise on P & O NO!!!!
Destination: South America
These are the reasons: We do not feel the P & O fulfilled their advertised cruise.
Whilst we understand P & O's reasons for cancelling our ports in Argentina, they did not notify passenger until it was too late to cancel not only their booking but also airlines & hotels, even though they must have known months before this was to happen.
These four days were replaced by one extra port, Salvador, and an extra day in Montevideo to facilitate the disembarkation & embarkation of passengers, which would have previously taken place in Buenos Aries.
When we reached the Falklands, the sea was too rough to put the tenders down, after two brief attempts, we sailed off. Those of us that were in contact with shore during this time know that by 11am, things had settled but too late for us & the Islanders, we were gone.
We now had three days to make up, sailing very, very slowly & saving much profit for P & O in fuel & port More charges. We believe with so much time in hand to the next port & after giving up so much to go to the Falklands, P & O priority should have been the itinerary commitment to their passengers.
Easter Island, scenic viewing, the ship sped past the statues & stopped at the other end of the Island, out of our 12 travelling companions we scored one distant photo of the statues, we were a very long way out. Well done P & O. Did the captain turn the ship around to allow viewing from the port-side; NO, we just sat looking at a rocky island then sailed slowly off. (PS: Princess Cruises are tendering into Easter Island on their next World Cruise on Dawn Princess 2014.)
The food was mediocre, the lowest standard of any ship we have been on, as was the entertainment with a few notable exceptions. The entertainment staff worked very hard but decisions as to content & timing of entertainment, was very poor. For example, no deck party during sea days in the tropics but Island Party at 1030pm on a day when the passengers had been touring in port all day.
Allowed smoking on the pool deck made it very uncomfortable for other passengers, the stench also entered the Buffet dining room, when the doors were open. Quite often there were unused seats on this side of the deck & non smoking passengers crammed into the other smaller area with the bar. Time to come into the 21st Century with smoking laws P & O.
Now to the positives:
The Staff were great, particularly our cabin steward, restaurant & bar staff and the front desk staff.
Our balcony cabin was good, plenty of room, well maintained.
Price of bar drinks prices were okay & you could buy bottles of liquor for drinks in your cabin at a reasonable price. (A happy hour to encourage people to mix instead of drinking in their room may have been a better idea.)
Weighing everything up, we intended booking the World Cruise on Aurora next year, the itinerary was great for us but after our cruise on Arcadia, no thank you. P & O we understand why you have needed to cancel some cruises, it isn't the world recession, you have stopped considering your passengers. Less
Balcony cabin starboard towards the stern, good size, good condition & our cabin steward was excellent. Good shower, plenty of hot water. The wardrobes opened onto the bathroom door, which was pretty hazardous & the lighting in the wardrobe made it very difficult to see. The bottom area where we had our shoes I nicknamed the "black hole of Calcutta", but this was minor we enjoyed the room. The balcony while small, had reasonably comfortable chairs, we spent a lot of time on the balcony until driven indoors by neighboring smokers, again P & O, time to curb smoking in cabins & balconies as other cruise lines have, for the sake of your passengers & staff.