We loved the cruise line, and the destinations Haiti (Labadee) and Jamaica. Especially surprising was great handling of special dietary needs (our concern - wheat/gluten). Our server was very knowledgable of both the gluten issue and the chef & kitchen process. Plus - the menus came with gluten free symbols next to each menu item! I can easily rank the food service better than our own local restaurants!
Our steward was very friendly, instantly remembered our names and that we had 2 rooms (not located next to each other) within the family group. We had several questions and needed additional extra keys between the 2 rooms - and found that Maria at the 'front desk' was really helpful, efficient, and quite lovely to chat with. She, and many others made the vacation setting so enjoyable!
We attended several activities, all just astounding - the ship's theater was a once a day visit; many trivia challenges in different lounges - and the ice arena was incredible - the ice show was great, and we even got to skate on ice after the shows were done - yes, ice skating on a ship in the middle of the caribbean!
BE ADVISED of the policies of the ship's photography service -- You will be asked to sign away your package dollars (to the room account) for receipt of a CD without any validation or method of recourse if those pictures aren't able to be extracted (they aren't open on the cd - it's just software for extraction). Since it is through the ship account, it would be difficult at best to attempt any refund. We consider ourselves lucky to have our digital pictures. The service would be better if they would just put the open digital files on the CD that you could take with you and with payment after viewing the CD on the ship. This service was by far THE WORST experience of the entire trip! Please avoid NATALIA if at all possible - she was not very nice about any of the process -- but that wasn't the root problem - the service is certainly not the right model for the laid back, worry free cruising clientele!
A short note about Jamaica - we did have a wonderful time on a river tubing event, but had our shoes stolen in the 10 minutes we took them off to walk the sandy beach. Jamaica is petty crime ridden - and evidently you need to physically attach to your body anything you don't want to lose! Haiti was great, but we'll skip Jamaica in any future cruises.