We were a large group (18) that took the NCL Norwegian Dawn a week ago, and returned to Tampa yesterday morning.
Have many issues to address. Let's start with some of the idiotic policies that NCL imposes upon their passengers. First, many of us wanted to purchase their "Ultimate Beverage Package". The issue? NCL requires every "eligible" passenger in a booked cabin to purchase the package. I drink, my husband does not. My best friend does not drink, her husband does. Out of 18 people, we had several who were made up of a drinker, rooming with a non-drinker. I even went to the front desk to request they bend their policy, as I wanted to purchase the UBP. They refused and said it was impossible to override the policy in the computer. In addition, through no fault of NCL, there was heavy fog on Sunday 24th, and the port of Tampa was closed until late in the afternoon on Sunday the 24th and we could not board the ship until 11 p.m. on Sunday evening, (losing an entire day on the boat), and basically we were all rushed on just in time to go to bed. Those couples that did buy two packages for their cabin were not credited with one day, and were told by NCL that they would not refund an unused day on the UBP. So, they paid for 7 days for only got 6 days of value. Three trips down to Customer Relations by one particular passenger (a friend of mine) still resulted in no satisfaction. NCL absolutely refused to adjust the price of the package.
So, I ended up purchasing a wine package from them, which cost me approximately $200. Had I been able to purchase the UBP, I would have spent $400. To require all eligible adults in a cabin to purchase the Ultimate Beverage Package is ridiculous. There are many reasons why certain passengers would not want, or should not buy, the package. Diabetics, alcoholics, Mormons, people taking certain medication regimens...there are many reasons why a passenger shouldn't HAVE to buy the package. This policy stinks.