Where do you begin exactly....check-in. Chaos, nightmare....and it all went downhill there after. It took around 2 hours to be herded through checkin, it felt more like passing through some boot camp rather than starting a relaxing upmarket vacation, it was hot, uncomfortable and totally lacked any form of organisation or privacy for the weary traveller. Having survived this ordeal it was time to set foot on ship....and oh what a warm welcome there was NOT to be had, not a single HAL representative to meet and greet, just the security team. Overall a very good first impression. A Travel Lodge would do better.
Food! Spectacular only by its awfulness, bland, always over cooked, meat without fail was tough. Plates were cold and food often little more than warm. HAL should feel thoroughly ashamed at what arrives on the plate and the fact that animals died in vain to produce it. A major part of our cruising enjoyment comes from the dining experience, however after several table changes and the fact that the food was so poor for the first time in 13 cruises we were prepared to opt out of evening dining, sadly the lido was on a par with a works canteen and there was no real alternative. Thankfully we were able to savour some exceptional local food during our shore excursions or we would have returned home having lost weight!
Another bone of contention was that of feeling constantly hounded to spend money...this started as we arrived in the stateroom to find a mountain of info re treatments, sales and special offers. It was hard to sit quietly in the public area without being repeatedly asked for a bar order...why is it not possible for staff to hover rather than hound.....after all any decent hotel manages to achieve this balance the world over. Another HAL initiative is charging for after dinner cappuccino this is apparently because they are now using a better quality coffee, not just adding frothy milk.... The latest HAL earner seems to be the charges for the shuttle buses.....come on now surely we have paid to travel to a destination so why is this cost not factored into the overall holiday price? And as for scrimping on the port fees and docking in Hong Kong's freight dock that surely will take some beating, the hours travel we were forced to endure to get us where we should have arrived in the first place was just the final nail in HALs coffin as far as we are concerned.
Oh and finally HAL staff were there to thank us for sailing with them etc etc...again NOT