Like a few others we were a bit apprehensive after a few negative reviews of this ship and were pleasantly surprised. Embarkation out of San Juan was quick as we elected to arrive same day via Toronto so did not arrive at port until around 3:00 pm. Building was very quiet when we arrived. We were on this cruise with our family and decided to join them at last minute so got an inside which we have NEVER done before. In this case the interior faced the Promenade with the shops etc. so were concerned about possible noise. Only on one night was it an issue but then was quiet by 12:30 so really not a big deal. However would not book an interior again.
Food was pretty good. Better as we recall than our last family cruise on Freedom but not as good as Holland America which is what we normally prefer when just the two of us. Our dining room staff Pramod and Bogden in My Time Dining were excellent! They really catered to the teens in our family and made our experience very memorable! We did Portofinos one night and it was great! The buffet was ok although that jar of Sambal Oelek, which I suspect was for the crew, did come in handy as most food was pretty bland. We enjoyed the Latin music in the bar on the higher level a few nights. We did find on one night we sat in one of the other bars and then really loud music started to the point was too loud to even converse. Entertainment overall so-so typical singing and dancing cruise ship fare/comedians. The ice show was pretty good although saw on Freedom and Explorer a few years ago and seems to me was better then.
Ports were all typical Caribbean beach type stops with not much else going for them. St Lucia was scenic - did a day long excursion and was a nice over view of the island. Swam with the turtles in Barbados and that was neat! Other ports easy to just do beach on your own.
I have to comment on previous posts who complained about the number of Puerto Ricans on board. I have to say firstly - DUH!! You are leaving from Puerto Rico what did you expect?? But I also have to save I would rather be on a ship with predominantly Puerto Ricans than a ship with predominatly East coast Americans! Sorry but just got really tired of seeing the blatant comments of some of the posts!
A few folks commented on the condition of the ship but really didn't find anything negative of note. Disembarkment was a breeze with plenty of cabs waiting. All in all a great family cruise to escape the cold Canadian winter!