My husband and I decided to take the Hawaiian Cruise on the Pride of America for our 10th Anniversary. We had no problems with the pre-hotel - Marriott Waikiki (except the definition of ocean view) and the embarkation for the ship was great. We had a balcony room and it was a nice size and our room steward was very good. She left chocolates every night. We had the anniversary package and the chilled sparkling wine and chocolate covered strawberries were in our room upon arrival. This is where the good ended, except for the shore excursions.
Shore Excursions: The excursions were a little pricey, but we had the best time. The tour drivers were excellent. They were very informative and I would recommend that everyone do the following: Volcano Tour in Hilo; Haleakala Crater Sunrise tour in Maui; and the Movie Tour in Kauai.
Our problems started with the anniversary package, which included dinner (Jefferson Bistro), a cake party and a keepsake photograph. I went to the information desk and spoke with 4 different people to find out what was needed to complete the package. NO ONE could answer my question. It was very frustrating. The restaurant reservation person finally contacted someone for me and that person was very mean and condescending. I was very close to calling her a few choice names. We finally were able to get the paperwork we were missing, but it took an act of Congress.
Food: The dinner at Jefferson Bistro was very good, but it took over an hour to receive it (we both had fish). Luckily, we had nowhere to be, but we did missed the show that night. The Liberty and Skyline Restaurants were just okay, not great. The food was always warm, never hot. The buffet was good for breakfast, but just okay for lunch and dinner. The hamburgers were great. The food at East West - Teppanyaki was excellent. It started off rocky with the late reservations and they gave us free wine to compensate and the service was really good. The servers were from Guam and they were very good.
Entertainment: All of the guest entertainers were Excellent.
Other: They ran out of towels and it took someone talking to the captain (who happen to walk by) before they were available to the guest.
Our bathroom, as well as half of the ship's stopped working the second day. It was horrible. And some of the public bathrooms were very scary.
Overall, it was service with an attitude, which was not pleasant for the amount of money paid.
But, we loved visiting all of the islands - so it was worth it for that reason alone.