Cruise Experience over 22 cruises
Embarkation Instead of sending us the Immigration form for the Bahamas so we could fill it out before we got to the port, they had hundreds of people sitting everywhere trying to fill out the forms, this isn't too smart of them.
Food One of the main reason people cruise is the food and it is a real hit or miss on this ship. On only the formal night was the food excellent and on lobster night it was good. But on the other 3 nights the food was barely ok. Lunch was the exact same thing everyday in the dining room and buffet, which is ridiculous, I have never seen that on a ship before, the same exact food everyday. Don't take this cruise if you like good food.
Dining room service Excellent, as to be expected. I think almost every ship these days has excellent service in the dining room, except for Carnival.
Room steward This was the second worst room steward we have ever had in over 20 cruises, the worst was on Celebrity which is also owned by Royal Caribbean. The day we got on the ship our room wasn't ready until 3 pm. Then, on the day we went to the private island we left a note on our door to do our room. When we got back at 4 pm the room still wasn't done. I also sent a shirt out to be cleaned and it was supposed to be back by 5 pm the next day. At 5 30 pm no shirt, had to call them to get it delivered at 6 pm.
Service In the buffet the service was excellent, they would also get your drink for you. The customer service desk always had a long line, so they really didn't care much about customer service. Overall, the customer service on the whole ship was ok, but much better than Celebrity.Shows They had the worst singers, comedians and shows I have ever see. They would sing a popular song, but no one had any idea which song it was because the singer was so bad. The shows were a real waste of time. They should just do away with the shows on this ship and just have the stupid art auction all the time. The art auction would take over the whole ship everytime they did it, and only about 20 people were interested each time.
Activities I would say for a large ship, they were very few activities. On the NCL ships, they have at least 3 times the activities of this ship. Keep that in mind if you like to do things.
Spa Royal Caribbean is all about money. In the remodeling of this ship they took out all the free steam baths and now you have to pay if you want one, that's so stupid.
Private Island They have the most beautiful and largest private island I have ever seen, with real houses. The beach was a mile long with so many chairs, that only about 20 percent was being used. Compared to NCL private island, where the beach was only about 200 ft and everyone was fighting to get a chair and it was so crowded.
Captain Normally I don't mention the captain of the ship, because they just do what they do.. But this captain was very straight forward and honest about everything. He is also the funniest captain we have ever seen. They should put him in the show.
Cruise Director Again, normally I don't mention the cruise director, because they just do what they are supposed to do. But, this was the absolutely worst cruise director I have ever seen. He would tell jokes and no one out of 1,000 people would laugh, he was that bad. They must have gotten him the same place they got the comedians.
Ship Design Even though this ship has been around 8 years now, the design is excellent. It doesn't have the mall the newer royal caribbean ships have, but the atrium is very nice.
The 2 story dining room is also very nice. The ship design is much better than even the new NCL ships. The whole ship looked brand new except for the carpet which needs to be replaced on the whole ship.
Also, they have a very nice band playing in the atrium almost everynight, but they are so stupid they put them in the smoking section. Now, on a ship do you have more smokers or non smokers. Of course you have much more non smokers, so why put the band there.
Also, this ship definitely has some water problems. On the first day of the cruise, the water in everyone's room was totally yellow and many times there was no water. I know people that took this cruise 2 years ago and they had the same problem then also.
Disembarkation Took a very long time, we had the longest wait on this ship, longer than on any other ship before.
Overall Despite all these things, we did have a nice time on this cruise, as we always do. But, you can see that Royal Caribbean really doesn't care about customer service especially at the bar or in the room. They also really don't care about the food you eat or the water you drink.