It was our first time on Royal Caribbean. I've cruised Holland and Carnival and had high expectations for Radiance of the Seas. We spent a long day traveling, had mechanical problems which caused us to be late to the ship, however, they held it as there were about 50 people on board that were due to be on that ship.
Once in Anchorage, I learned that Alaska Air had lost my luggage and would not be able to get it to the ship on time. Therefore, I had to wait three days for my luggage. I found the guest relations desk to be extraordinarily complacent when checking in with them as to the the status of my luggage as it was to be delivered to their facility in Skagway. I received nothing but a toothbrush from them and was told continually that their luggage supervisor was unavailable. I missed the first formal night, but nothing was going to ruin this trip.
We boarded the ship with no problems because everyone was already on board waiting for our group. However, we were informed that the prior cruise had had an outbreak of the Norovirus and that the ship was under "Code Red" procedures. At least 5 times a day the captain reminded us all to wash our hands. By the end of the cruise only about 50 people had become ill.