Pride of America Cruise Review by Lui: Pride of America - Hawaii

Pride of America 1
Lui

Overall Member Rating

Pride of America - Hawaii

Sail Date: August 2006
Destination: Hawaii
Embarkation: Honolulu

We just came back from a 7 day cruise to Hawaii. We were very disappointed with the Pride of America. We had read many negative reviews but we were not sure if they were all true. Unfortunately, they are. First we found our cabins to be dirty. We never saw the cabin attendant as he never showed up to introduce himself. He forgot to take the trash out and our cabin was not made up. We had to complain many times to make this happen. Every time when we went to the dining room, we had to wait for our table for four. One time we waited half an hour to get into the Cadillac Diner and waited another 45 minutes for the food to come. And they forgot some of the items we ordered. We found this type of service totally unacceptable. NCL also messed up our shipboard credits and it took almost 4 days and daily complaint to finally resolve the issue. We were very upset with the way they handled everything. We are not sure if NCL know what customer service is all about! We had cruised with other More cruise lines and never had such a terrible experience. We only had 7 days of vacation and we spent just too much time complaining about their services. If you are considering this cruise, think it twice. We would never go back to NCL America unless it is free! Less

Published 10/03/06

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