Norwegian is the worst cruise line I have ever dealt with. We went to Alaska on May 10th from Seattle on the Norwegian Star. Their ads are misleading and the value for the cost is very poor. The worst thing is the food. The "Free" food in the Market Buffet is terrible. I can get better food at Denny's. The "surcharge" restaurants are not open all the time and they do have a dress code no matter what the Norwegian advertisements say.
The room service menu is very limited and their is no hot food available for breakfast except watered down oatmeal.
Our room was nice but it was not vacuumed all week long. The soap and shampoo was in dispensers and was so watered down it would not even "suds-up." We saw the big plastic jugs they were using to fill the dispensers and the product looked like it came from a cheap generic provider.
Everything in the ship is upcharged to the max. Soft drinks for the week were $48.00 plus 15% gratuity. Coffee in the coffee bar was $7.00 plus 15% gratuity added in. The waiter acted ugly when I did not add more gratuity to the bill. I pointed out that 15% was already added in to the bill on top of the gratuity they were adding into our room bill.
The port time was a joke. Only 3-4 hours in port or we came in at 6:00PM after all the stores were closed. The shore excursions were not very good and were all short because it took too long to get off the ship. That is another issue.
They had only 1 or two gang planks at each stop and there were 2500 people on the ship. It was always disorganized and at Juneau it took an hour to get off. The crew ended up hollering at the passengers to get out of the way because people were going to miss their shore excursions...
The on-board lottery tickets and raffle tickets seemed "cheesy" to us. Also, the $25.00 per person fee to eat in the steakhouse seemed out of line. If we have to pay to eat decent food, why go on a cruise?
We were very disappointed in the food and all the fees and surcharges. However that was not near as bad as the six hour wait at the Seattle Convention Center to board the ship.
We arrived at the convention center at 5:30. We were supposed to start boarding at 7:00 and sail at 10PM. We sat at the convention center till almost 11:00. We finally left and found a convenience store and bought some food and water.
Norwegian provided no food, no water, not enough chairs, no explanation as to why we had to wait six hours to board the ship. We finally got to the ship at 11:00, got our boarding documents done and to our room by 11:30. The ship was supposed to sail at 10:00 and did not sail to almost 2:00AM.
They would not explain why we had the terrible wait. They did not offer any on-board credits for their fiasco. They did nothing.
On the last day, the cruise director begged us not to rate the crew down because of what happened in Seattle. So it was obvious that Norwegian knew they really messed up.
I wrote a letter to Norwegian about their misleading advertisements and the terrible food and the mess in Seattle. They basically ignored by complaints but did offer a $100.00 room credit if we went on another cruise with them within a year....FAT CHANCE.