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Celebrity Infinity Cruise Review by kw

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Celebrity Infinity
Celebrity Infinity
Member Name: kw
Cruise Date: April 2006
Embarkation: San Francisco
Destination: Mexican Riviera
Cabin Category:
Cabin Number: 8024
Booking Method: Local Travel Agency
See More About: Celebrity Infinity Cruise Reviews | Mexican Riviera Cruise Reviews | Celebrity Cruise Deals
Member Rating   3.0 out of 5+
Dining 3.0
Public Rooms 5.0
Cabins 3.0
Entertainment 5.0
Spa & Fitness 4.0
Family & Children Not Rated
Shore Excursions 3.0
Embarkation 3.0
Service 4.0
Value-for-Money Not Rated
Rates 3.0
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Ship Facts: Celebrity Infinity Review (by Cruise Critic!) | Celebrity Infinity Deck Plans
Infinity - Mexican Riviera
We sailed from San Francisco on the Infinity April 17, 2006. From the beginning, we had problems. The information received from both the cruise line and our travel agent stated that embarkation started at 5:30pm for the 8:00pm sailing. This was confusing since it seemed to conflict with scheduled dining times, but Celebrity customer service representatives insisted the 5:30pm embarkation start time was correct. Luckily, we took a chance and arrived around 2pm and were able to board at that time. If we had listened to Celebrity, we would have missed the life jacket drill and probably dinner as well. Other than that mistake, our embarkation went smoothly.

Our cabin was not quite ready when we arrived, so we waited for it to be finished up. The cabin was missing a life jacket, and even though we flagged this to our cabin attendant, she never brought us the life jacket. We had three people in our cabin and the cabin had a sofa that pulled out as a bed. Never book a cabin that has a pull out sofa bed! When it is pulled out, there is only a mere 2 inches between the edge of the bed and the small desk. We had to remove a chair and glass table in order to be able to pull out the sofa bed. In order to go to the bathroom, one had to climb over the bed and the person in it because of the lack of space. This was very awkward and I wonder if it is a safety hazard as well??? Other than that big inconvenience, the cabin was nice. There was enough storage space for our things.

Ok, food. I have to say that I was very disappointed. I had sailed on the Celebrity Mercury in 2005 and the food was terrific!!!! However, on the Infinity, I could definitely tell there were cutbacks in service and in the food quality. Our dining room servers did not offer refills as frequently, nor did they offer condiments such as ground pepper. Sometimes our boneless fish has bones in it and was overcooked. But my real gripe is with the Lido buffet. On the Mercury, the buffet was very good. On the Infinity, it was sorely lacking. They were often out of various juices and ice tea. What they did have was watered down. At times, I could see fruit flies buzzing around the beverage stations. When I flagged this problem to the attending crew at the stations, they did not do anything about it. I saw the flies on several different days.

The carving stations had meats such as ham and pork which tended to be overcooked and very dry. What really disgusted me was that at one lunch time, I noticed that the peas in the vegetable section were old, hard and brown. These were mixed in with the fresher peas which were green. This tells me that old food was used that should not have been used. I commented on this to the server behind the counter and he just laughed. I understand about not wasting resources, etc&..but this was just gross!

The pasta, pizza and omelet stations were good. However, the sushi was just mediocre. The afternoon tea was a pleasant experience and the pastries are good.

The entertainment on board was fabulous! The production type shows were good, but what really stood out were the pianist and the soloists that Celebrity brought on board who were not regular crew members. They were outstanding!

The ship dEcor was nice and thank goodness, there were plenty of elevators which mean the waiting time was minimal. It was nice not be bothered by ship photographers at every turn. The picture quality was very good and as always, we ended up buying many photos.

Because I had had such a first rate on the Mercury, I had raved about Celebrity cruises to my family and friends. It was embarrassing to me because I brought along other family members and the experience did not measure up. I definitely had "egg" on my face for this one.

I talked to many other passengers and they also mentioned that they noticed the quality had declined on the Infinity. I had planned to be a loyal Celebrity cruiser, but now Im not sure. This cruise experience did not measure up to my expectations.








Publication Date: 07/05/06
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