The moment we stepped on board we were shocked by the poor design and feel of this ship. You cant get to both ends without changing floors on some levels, and the layout is terrible. What makes it worse, however, is the dEcor. You cant imagine I promise its awful. Tacky would be the best description top to bottom. It really LOOKS like a low-budget ship inside, and therefore feels that way. There isnt the open feel of other cruise lines - hard to believe its such a new ship!
Lounge chairs around the pools were packed so tightly together that there was no way to get in them but to sit on the end and slide up the chair. Are you kidding me?! And there were so many packed into each row that it was impossible to separate them enough to make leg room to get in! Forget it if you think about taking a chair or two out of the rows to make more room theres no where to take them.
Once settled into lounge chairs, service was hit or miss. Sometimes they came, sometimes they didnt. They were sorely understaffed on the ship, and admitted it. Plates of food and drinks/trash were often left for long periods of time. Most of the staff were friendly, just not enough of them!