I've sailed on other cruise lines in the past. Carnival and Royal Caribbean. This was my first experience with Norwegian. We sailed from New York to the Bahamas on the Spirit. Our embarkation and debarkation were the most trouble free experience of this whole cruise.
We chose an interior stateroom for this cruise. There were 4 of us. I was led to believe we would have 2 lower bunks and 2 upper bunks, what we received was 1 upper bunk, 2 lower bunks and a floor bed. Kind of difficult when one of the passengers is a senior citizen and handicapped. Our room never had turndown service until 9:30-10:00 p.m.. Again not convenient for my mom who was ready to turn in by 9:30. The bathroom was the only good point in this stateroom, the shower had more room in it than any other cruise I've been on.
I also had 2 12-year old girls with me. They both read that this ship had a state of the art kids club. Well, what a great disappointment. The first day the girls had enough. They were put into a room with 15 other kids hardly any air conditioning and the snacks were crackers and water. I couldn't understand why the kids were stuck in this room when the sun was shining, a nice breezy day. I had the chance to speak with a little boy around 6 who said he didn't want to go back to the kids club because the room smelled like stinky diapers and one game they played was throwing a tissue box around the room. So much for state of the art....my 12-year old was able to sign herself in and out of the kids club on other ships. Not this one. Parent must sign in and out. If you get your kids soda band beware...these children are always last to be served or ignored in preference to paying drinking guests, which by the way range from $7 to $9 a drink. Nickel and dime comes to mind.