From the moment we arrived at the terminal everything was very smooth and almost effortless. Check in lines were there, but went very quickly. On prior cruises we have had to wait in a line for just about everything. For the Pride, lines were non existent even in Cabo where we had to use a tender. The crew definitely rates A+ on handling large volumes of people.
Every department we dealt with on the ship was extremely polite and professional. Each encounter with a crew member was a pleasure. Be sure to talk to the stewards & dining staff. They are a wealth of information.
Some of the entertainment was not quite as good as prior cruises, but we cannot say enough about the Pride band and the Mantaray Trio (jazz band in the cigar bar). All the music was great and we enjoyed it each evening. One hint for Carnival would be to leave out the singers and just let the band play. The jazz band is fantastic if you like soft jazz and you do have to put up with smoke since they are in the cigar bar. My entire family is non smoking, but none of us minded the smoke since the music is so good.
We had a 16 and 19 year old with our group and we did shore excursions in each port. PTV was the canopy adventure (enjoyed very much; buy the DVD), Mazatlan was Randi's Horses (not Carnival, but outstanding outing to a virgin beach, Cabo was just a day on the beach with the boat tour (ok, but not our favorite). If you pick a day to stay on the ship, it would be Cabo. Way too commercial.
Overall as a group this ship has been our favorite and we would go on this ship again.