There was a pile up at the top of the escalator because the upper level was filled, poor planing.
The food was good and the service was excellent in the Cosmopolitan Restaurant. The buffet and burgers were not good, one step above leftovers. Buffet fans stay home, the chopped up mess was disappointing to say the least. The pizza was good and always open, great idea. The ice cream bar was great. Everyone complained about the chopped up disorganized arrangement of the buffet, and the lack of a full dinner buffet.
All of the staff were friendly and seemed to go out of their way to greet you. It seemed like they were all genuinely happy you were on board.
Entertainment was so, so.
This specific cruise got into a problem with the propulsion system that was poorly handled by management which led to mistakes, miscalculations and a near passenger mutiny. We missed practically every sight seeing opportunity and many stops were skipped and also many short stays in ports. This left a bad feeling with everyone. In other words, the management on the ship and at headquarters LIED over and over again.
I do NOT plan on sailing on the Summit again. The rooms and furniture were worn and faded. The rails were not varnished and the decks had rust marks, the patio furniture was discolored and smelly, it looked like a 20 year old ship. Several first time cruisers said they would never cruise again. I tried to explain this was not a good cruise experience, try another cruise line.
Several passengers who enjoy cigars have been BANNED to the back deck, outdoors in the wind and rain, hardly a pleasant experience. My wife used to enjoy having a drink with me when I had my cigar after dinner, NOT ON THIS SHIP. Very unpleasant.
After 67 cruises, this was the 9th cruise to Alaska, this was the WORST cruise I have EVER been on. But, I still enjoyed being with my wife on a cruise. Don't count on me next time, Celebrity. enter your review.