Splendour of the Seas Review

4.0 / 5.0
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Splendour of the Seas - Trans-Atlantic

Review for Transatlantic Cruise on Splendour of the Seas

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Sail Date: Apr 2006

RCCL let us start our cruise in Key West instead of Galveston. Nice smooth boarding which was a pleasant surprise since getting the alternate port set up with RCCL had not been smooth until we found an internet agent who knew the rules for getting it done.

We were also initially pleased with the move up to deck 8 from deck 7 in spite of not seeing much difference in the cabins. Then we found out that the cabin on deck 8 was near the stern instead of the middle of the ship. We were told we had to live with the change. We had to endure far more engine and prop noise then we would have in the center of the ship. As a couple with about 30 cruises behind us this was not so much bad as disappointing. What was bad was: The mattresses in the cabin were lumpy and stained. It took five days of complaining to get new ones which were harder then the floor. Considering how nearly useless the purser's staff was with the mattresses we just did not bother to complain about the dirty black bottom edge of the shower curtain. Who inspects the cabins. Our room steward seemed to be trying hard but without support there was little he could do.

Speaking of support we wrote an email to RCCL customer support over a week ago and the only response we have to date is a form saying don't email us again as it 'may' delay our looking into your complaint. We offered to send high quality digital photos.

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