Westerdam - Alaska: Westerdam Cruise Review by lpotter
Overall Member Rating
Westerdam - Alaska
We just returned from a cruise to Alaska aboard the Westerdam, sailing out of Seattle roundtrip to Alaska. We traveled with another couple and we had side-by-side cabins in the veranda category (VB) on the Upper Promenade deck. This was our first experience with the Vista class ships and we noted several differences over our past sailings on the smaller ships.
We live in the Portland, Oregon area so we drove to Seattle and parked in a nearby lot. It was very convenient and space was not an issue.
We found our stateroom considerably smaller than the veranda cabins on Hollands smaller ships. We struggled with counter space as the only area available is the desk which is consumed by the television. We travel with a laptop More computer and two digital cameras so we were constantly juggling for space. There are only 4 small drawers in the stateroom which are in the night stands but found the closets had plenty of hangers and shelves to hold our clothes. The hair dryer is stored in a corner cabinet in the desk so the only way to use it was to dry your hair in the cabin area (vs. the bathroom). We loved the newly improved bedsvery comfortable. One feature we enjoyed was the ability to open the wall between the verandas so we could easily move between cabins via the veranda.
The Westerdam is a beautiful ship. Having only experienced the Statendam class ship, we were amazed at the differences in the floor plans. The walkways curve and meander through unexpected areas. In the past our favorite bar was the Ocean Bar. We were sorely disappointed in the Vista Class design where the Ocean Bar can now best be considered an afterthought in the public spaces. It is no longer intimate but stretches out amongst the hallway. We migrated to the Piano Bar which was very nice but the sound system was too loud causing us to speak loudly to our friends in order to be heard. The Crows Nest is now a quiet venue as all of the disco, 50s, country events have been moved to the Northern Lights disco.
We dined in the Lido for breakfast and lunch and would give our experiences there an A+. The variety, quality and service were all excellent. We dined in the Visa Dining Room for dinner and would also rate our experience with an A+. Our server, Didit, wine steward Dindo and chief steward Nana all exceeded our expectations. We felt the food on the Westerdam was the best of any of our previous cruises. We dined in the Pinnacle on our last night and were less than impressed. We spoke with 2 other couples who all had had disappointing experiences in the Pinnacle. We had better meals in the Vista Dining Room.
We found the service aboard the Westerdam to be A+. We were pampered at all levels. The light in our bathroom burned out and was fixed within an hour of making the call to the Guest Service desk. The service in the bars was excellent as well as pool side on the Lido deck.
We did not take advantage of any the shore excursions this time as we chose to just wander the shops in the ports.
Disembarkation (as well as embarkation) went very smoothly. There were no glitches as we were traveling with another couple, everything went very smoothly.
Although the Vista Class ship is beautiful and much larger, we still prefer to sail on the smaller size ships. We prefer fewer passengers and larger staterooms over the larger ships. We had a very pleasant cruise and look forward to our next trip with Holland America. We love Holland America and the gracious Indonesian crew and this cruise continues to reinforce our belief that Holland America is probably the best cruise line in its class. Less
Fantastic cruise line period!
Overall excellent food particu...
Good but needs some work
Wonderful itinerary with some ...
Terrible Customer Service & Di...