Background -- I have never been on a bad cruise. I have always enjoyed the experience. I have been on 10 cruises four of those on HAL. I have always told my friends that HAL is the best.
I think HAL missed the high water mark on this cruise. The cruise seemed to be off the mark on almost everything. It was understaffed and several of the officers/senior members seem to be down right grumpy. (Especial the dinning room/Lido deck senior officer). No future cruise sales person and very stressed out dinning room staff.
The ship -- The ship is small by todays standard but, it had a great traffic flow and had all the things you needed in a cruise ship . The Artwork and flowers on all the public areas make HAL my choice for the most classy ships. Our cabin and cabin steward were awesome.