My husband and I were on the inaugural cruise of Holland Oosterdam to the Baltic. This was not our 1st cruise although it was on a Holland line and it will be the last on the Holland line. When we arrived at Harwich (in an un air-conditioned bus) from London to board at 10:30 AM, they were not prepared to check us in as they didn't have the computers set up and working. They finally started checking in people at noon. I was able to book a "hot rock" massage right there with a complimentary hand therapy. The massage was mediocre and I never did receive the hand therapy. It was too much hassle to go back and besides we were busy with others things on the cruise. The second day we noticed an odor about our cabin and in the hall (like a septic tank) We reported it to our cabin steward who acted like we were imagining it. He didn't smell it and said no one else had mentioned it. We kept smelling it everyday and it was getting worse. Again we complained but it fell on deaf ears. We eventual put a tissue box over the bathroom floor drain and that seemed to cut the odor down. Otherwise, we were pleased with our deluxe verandah cabin. However, we felt the room could have been kept cleaner, especially the bathroom floor. Our shower curtain was too short so the floor got wet after showering. The response was it was OK -- it would keep the floor clean. We never could get it straight about stocking the refrigerator with the kinds of drinks we wanted. Our steward never offered fresh fruit or bottled water. We had to ask for everything. The layout of the ship did not give enough room in the common areas and halls so it seemed very crowded. By the end of the cruise (12 days) the ship looked worn already (the carpets and woodwork) The dining room on the Lido deck could have been kept cleaner and could the other common areas. There was no laundry room on board the ship but laundry and dry cleaning service was available with a 48 hours return. We had to wait 5 days for our laundry to be returned and that was after persistent calls. Some people still didn't have their clothes the night before we had to get off the ship. There were so many complaints that the charge for laundry was voided for the entire ship. They should convert some rooms to laundry rooms. The food was good mostly but the portions in the main dining room were small, especially for a man. Our stewards were very slow so we had to rush to the Vista lounge for the nightly entertainment. One evening we were in one of the bubble elevators along with 4 others and it fell 2 floors and stopped between floors. Those elevators had been acting difficult from the beginning. We were able to jar the door and it moved level with the floor and we all were happy to get off. We told one of the staff and he told us to report it to the front desk, We informed him that we weren't waiting in a line for 15 minutes to do so. So we went down to an office near the main desk to report it and that staff member didn't want to hear about it or do anything about it. She tried sending us to another desk until we informed her that it was not our responsibility to take care of it so she did take down the information. Later we notice an out of order sign of that elevator. At one of the ports we had to tender in. I don't think the staff driving the tenders knew what they were doing. The had a hard time docking with the ship. Heaven forbid if we had an emergency. The staff in general did not instill confidence at all. Even the front desk ladies needed an attitude adjustment. They were not friendly, congenial, or helpful. They acted put out that even if they were asked a question. Then there was the fire on board the last night as we are having our entertainment. An air-conditioner in a cabin caught fire but it was taken care of. We could not hear the announcements in our cabin as there was no control. The TV stations were almost nonexistent. The video work and quality of the on board station was very poor. Even the bow camera was pointed to the sky and not forward. So, lets face it, the cruise kept going downhill, so we will not be booking with Holland again. They have been around long enough that they should know what they are doing, but apparently the must have had a brain freeze with this cruise. They had time to train their staff, especially since 2 cruises were canceledAs I said, this will be our last cruise on Holland