First we did our pre booking on the computer,and had a completed "Fun Pass". Our friends were not able to do this a head of time so they filled out the booking info card. They were done in about four minutes, and waited another 20 for us, the carnival clerk at the counter took our "Fun Pas' and through it away and redid everything including our credit card info.
We then went to our cabin threw on our swim suites and headed for the pool and lunch. When we returned we found no soap of any kind in our cabin, the soap dispensers in the shower were not on the wall just the brackets that hold the dispenser. We called the cabin steward and he came back later with two white quart bottles and told us to use them as the dispensers were on order. We had two large closets in our cabin for clothes. The closet door on the one closes to the desk would not close all the way it kept opening about five inches, so every time you walked by you had to push it shut. We reported it three time and it was fixed on the third day after another visit to the Purser's Desk.
This was cruise number 12 for us so we knew to cruise with a balcony. The deck was stained and appeared to be in need of a good sanding or high pressure cleaning. Like wise was our cabin carpet it was stained from the front dood all the way back to the balcony door. The balcony door glass was stained and like wise was the glass under the rail nothing the cabin stewart could clean it was just in bad shape the rail below our balcony was covered with rust. All this I have never seen on other cruises or would expect to see on "A Five Star Resort" on the sea as Carnival claims to be.
This being our sixth Carnival cruise things maintenance wise was going down hill. I feel Carnival has bought more cruise lines then they can handel and it's starting to show. All and all it's nothing I want to invest another three thousand dollars in again
The second night on the cruise we were called down to the Pursers Desk and told we had not credit card info on file. We had to do everything all over again and were late for dinner.
We went to dinner on our first night and our table was located in the Pacific dining room table 423 right nest to all the big coffee makers and such. It was like siting next to and oven. The waiter had one large table two 4 tops he was not very friendly and at 9:45 we were still waiting for the main course. We asked to be moved and we were the second table and staff were great.
Kids ran everywhere the Adults hot tub was filled kids and security stood by and did nothing until something was said and then they were told to go to the kids pool.