Background: This was our ninth RCCL cruise and we traveled with friends of ours. PreCruise: We flew into San Juan a day early. We had to wait over an hour for our transportation to our hotel and the RCCL airport staff couldn't tell us why it was taking so long. When we boarded the bus, the passengers told us that they had to sit on the bus for an hour without anyone telling them why.

We stayed at the Hyatt Dorado Beach which was overrated. The lights outside our room were in need of repair. We paid a fee for bicycle rental, etc., which was not told to us on check-in therefore we did not use these extras because we didn't know we were entitled to them until we checked out. At breakfast, there were birds drinking out of the creamers and flying around the dining room. RCCL should look into this recommended hotel and check it for problems.

Embarkation: We prefilled our information on line and had our SeaPass Boarding Pass which speeded our check in time to about 10 minutes. Read more