Queen Mary 2 (QM2) - Hawaii: Queen Mary 2 (QM2) Cruise Review by LV Cindy & Jon
Overall Member Rating
Queen Mary 2 (QM2) - Hawaii
Embarkation: Los Angeles
We will never chose the QM2 again for a few reasons. The food didn't seem exceptional as we had hoped for being an upscale cruise line. The King's Court buffet was (as most people report), confusing the first few days and then we kept thinking "why did they design this like they did????"....There were long lines at the hamburger/omelet/deli station, so often we did not eat what we would have been our first choice.
The dining room staff was inattentive, we were never introduced to our asst waiter (who was hardly ever around), and had to pour our own wine due to a inattentive wine steward.
Our hull balcony cabin 5205 was adequate. Our room More steward was fine, but we had to ask for several things along the way that should've been there already.
Friendly service doesn't seem to be a priority. Several of the service staff don't look at you in the eye. Also, they walk by without saying good morning..etc. We attributed the lack of detailed attention and friendliness to the automatic tip system....They have nothing to strive for.
Overall, we expected exceptional food, service and pampering on our first Cunard cruise....it wasn't even close. We will NEVER take another Cunard cruise, we will stick with our old favorites, RCCL and Celebrity!
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