There was a group of 44 of us who booked this cruise several months in advance having cruised to the Western Caribbean last year on the Carnival Glory and being very satisfied with that cruise. That was not the case this time.
Our first complaint was the seating for the dinner. We requested 5 tables for eight people and one table for four. This seating arrangement was requested by our travel agent directly with Carnival after spending several hours setting up this cruise. However, that request was not honored this time. We received 3 tables for eight and 5 tables (booths) for four on the upper deck of the Golden Dining Room overlooking LIFE BOATS. (Most of the entertainment put on by the wait staff was on the lower level.) The evening meal should be the highlight of the day and enhance the socialization of the group. This seating arrangement was very unsatisfactory. The booths were separated by glass partitions so you could not even have a conversation with the people behind you.
The service in the dining room was very inconsistent. Some tables were finishing their meal while others were just being served their entree.
We were satisfied with our room accommodations. We had an oceanview room which was very spacious, kept clean and the bed was very comfortable. However, there were several occasions of having to pass dirty dishes outside doors from people who had ordered room service. Some of these dishes were there for SEVERAL hours.
One of the couples on the cruise had a scaffold outside their cabin window the entire cruise. They complained about it several times, but nothing was ever done about it.
We enjoyed the Fish & Chips and the Deli for lunch, although several times we were unable to find a clean table on the Lido Deck. The last couple of days some of the coffee and juice stands were either out of order or out of coffee/juice.
One of the members of our groups had purchased 6 bottles of liquor in St. Thomas. When it was delivered to him the last night, there were only TWO bottles delivered with NO EXPLANATION as to where the other 4 were. He immediately went to the purser, and they replaced the 4 with 4 bottles from the ship, although he had purchased some items that the ship did not have. He told them how dissatisfied he was with this cruise, and the comment to him was, "I'm sorry to hear that". They did not even bother to ask any questions.
Besides all the complaints, the ship was VERY ROCKY and several of the shows had to be cancelled and access was limited on the upper deck because of the windy conditions. I know Carnival can not control the weather, but it didn't make matters any better.
This is a group of people who enjoy cruises and have cruised for the past three years. Last year on Carnival and the year before on Royal Caribbean. We are planning a cruise next year, but not on Carnival. I don't know if we will ever consider a Carnival cruise.