I had cruised with NCL 2 times prior , on the SEA out of Houston , fabulous experiences, great service, so when I referred my friend for his 40th birthday a cruise on the Jewel I knew it would be great... was I shocked and so disappointed.

To begin with, the birthday room package i had paid weeks for in advance never was up in the stateroom until I tracked down the steward and asked him to please take care of it immediately, it was put up after we went to dinner later that night .

The 15% auto gratuity on drinks and waiters is beyond belief, 99% of the time we could not get drinks and had to go to the bar ourselves for service and yet still had to pay the 15%, the employees were more interested in conversation with each other to worry about the guests. We sat at the bar at the casino for almost 30 minutes one night , and gambling , and no one EVER came and asked for a drink order. Read more