This was our second cruise on the Constellation (we sailed when she was 2 months old several years ago) and I must say, the ship is far from the same both in general upkeep as well as service. There are many important items that Celebrity Cruise Lines either ignores or simply misses (which I find hard to believe...)
Let's start with food- each and every time we went upstairs to the buffet area, there were flies buzzing around. The manager of the restaurant seemed oblivious- how in God's name could he not see this infestation ? Not just once or twice, but each and every time we were there ! In addition, the wait staff allowed tables to fill with used trays and dishes while they simply stood around. They didn't even have the forethought to wipe the water off the chairs after it rained on the outside dining area ! The main dining room (San Marco Restaurant) was a busy place, (previous cruises showed this not to be problematic- not on this ship !) The waiter we had was brusque, "canned in his presentation" and in a hurry to hustle us out (keep in mind, we were in the late dining period.)Our party of 4 couples were extremely disappointed by this treatment and I'm sure most will not be back on Celebrity's ships just based on the feeling they got when they dined.
Let's move on to the ship itself- this was a grand ship when it was new, however upkeep of the ship has suffered. For instance, going up the stairway to our room when we arrived on board we noticed between the landing many mirrors- one of which had a gigantic spiderweb-like crack. How could the ship's crew not see this ??? It was easily observed and at the height of a normal man's shoulders!
Our room itself had its problems too. First and foremost, the toilet always STUNK !!! It generally looked clean, but reeked of urine. The shower drained extremely slow as well. If that was not enough, on Day 3 of the cruise, all the water on the ship turned yellowish brown for the remainder of the voyage (we used bottled water to brush our teeth.) The veranda, although pleasant to sit on and watch the world go by, was stained and had corners which looked like they had not been cleaned in months.
The cruise itself was good. The ports were fun and the weather was great. The entertainment was fairly good as well. Embarkation and disembarkation were very efficient. Nonetheless, I will think twice next time I put out my hard earned dollars to sail on a cruise line that ignores cleanliness and allows its wait staff to sit around and talk to each other while allowing other waiters to treat guests like cattle.