This is our tenth cruise and first on Holland America. There were 10 people in our party, which included 2 children ages 5 1/2 and 8. We were celebrating 2 anniversaries. Each set of grandparents were celebrating their 40th and 48th years respectively.

We found the food better on this cruise but the service and the crew were a major disappointment. We had requested a table for 10 but the request was not honored. We had two tables instead next to each other. This proved to be a major inconvenience and frustration. The children were not happy that we were not all sitting together.

The staff all the way up to the Director of Hotel Services were rude and inconsiderate. I understand that the ship was full but there was no effort to remedy this mistake. They did not even offer a bottle of wine or a night in the speciality restaurant. The only word that they all seemed to know was "Impossible". Read more