We were very happy with our first Celebrity cruise on Summit. We would definitely cruise on Celebrity again and loved Summit.
Embarkation: We waited a very long time (2 hours-some people had been waiting even longer) for our transfer to the pier. There was very little direction or information while waiting or when the bus finally arrived. There was not a long wait at the pier, but Xpress pass or Concierge class didn't make any difference at all. Loved being greeted with champagne as we boarded and being shown to our cabin.
Cabin: The cabin was gorgeous-plenty of room, large bathroom (nice to be able to turn around in the shower!). The bed was very comfortable. The balcony was adequate in size and had comfortable chairs. The cabin showed no wear at all. The steward and his assistant kept the cabin in immaculate condition. The refrigerator was well-stocked but the items were ridiculously expensive. Towels were rough and not absorbent. I think the Concierge Class cabin was worth it. Priority luggage delivery didn't happen. The cabin steward was attentive without being overbearing. You could hear pretty much everything going on in the hallway but little from adjoining cabins.
Ship Decor: somewhat bland. Some nice art, some unattractive art as well. There was a lot of wear evident in the various public areas. The atrium was unremarkable. We found it easy to get around and got to know the layout quickly. The Waterfall Cafe and main dining room were very comfortable and attractive. Pool areas also showed a lot of wear. Although there were plenty of chairs, many were in need of new cushions. Pools and pool areas also unremarkable. The Bar at the Edge of the Earth was a striking place and we liked to spend time there (although we were quite disappointed that Cirque du Soleil was on hiatus). Plenty of comfortable and pleasant areas to sit around the ship. Easy to find quiet places-amazing on a ship this large with so many passengers. The promenade area rarely attracted people and it was a perfect place to go for quiet and a comfortable lounge chair. The shops were standard shops for a cruise line. Spa-this was my first use of a spa on a ship. I was very impressed with everything about this spa-the ambience, service and the fee was very reasonable. Highly recommend!!!
Entertainment: Fair overall. The singers were excellent, the dancers were not very good. The musical entertainment was good, however, especially the Party Band and the string quartet. Cruise staff: most were aloof and rarely saw them.
Food: EXCELLENT!!! The breakfast and lunch buffets were great at the Waterfall Cafe. Don't miss the waffle station. Also liked the pizza station and the free ice cream. Main Dining room food was incredible. Have had better desserts on other cruise lines but can't complain about this. Room service menu was much more extensive than I've ever seen on a cruise. The hamburger/hot dog grill not very good.
Shore Excursions: limited choices compared to other lines and not well organized at all. Shore assistance was non-existent (i.e.-if you needed help with directions, suggestions, taxis etc. On the other lines I've been on, there have always been crew to help passengers with shore issues. Service: There is not enough I can say about the excellent service on this ship. I feel you cannot overestimate how important service is and the Summit crew far surpassed our expectations. There was a perfect balance of attentiveness and respect. Two areas of service that were particularly appreciated: in the dining room and deck service. Our waiter, his assistant, and the assistant maitre d' were attentive and extremely personable. Not only was the service superb but our interactions with them were enjoyable and relaxed. They really enhanced our dining experience. Deck service was plentiful, prompt and the deck staff were friendly and fun. The whole vibe of the ship was pleasant and I attribute this to the crew. Disembarkation: I loved how we didn't have to have out luggage outside the cabin until midnight. Immigration lines were a nightmare-the line wrapped around the interior of the ship TWICE. I am not saying this is Celebrity's fault-but there was NO ONE to direct people to the end of the line. There was so much confusion and no direction, no announcements about the problem. There were people with mobility problem who were having a lot of difficulty and people were very anxious about missing flights and if they were in the right place in line. Then when we got to the theater where the immigration people were, the cruise staff didn't seem to know what they were doing-it was very haphazard. Long lines also to disembark. Overall a great time and I recommend this ship to anyone looking for an attractive ship with excellent service and a relaxing atmosphere. This ship is not for people looking for a party atmosphere.