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Crystal Symphony Cruise Review by Pyrwindcruzer

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Crystal Symphony
Crystal Symphony
Member Name: Pyrwindcruzer
Cruise Date: August 2005
Embarkation: Stockholm
Destination: Baltic & Northern Europe
Cabin Category: G
Cabin Number: 629
Booking Method: Internet Agency
See More About: Crystal Symphony Cruise Reviews | Baltic & Northern Europe Cruise Reviews | Crystal Cruise Deals
Member Rating   1.0 out of 5+
Dining 2.0
Public Rooms 3.0
Cabins 2.0
Entertainment 2.0
Spa & Fitness 1.0
Family & Children (By Age Group)
        Under 3 1.0
        3-6 1.0
        7-9 1.0
        10-12 1.0
        13-15 1.0
        16+ 1.0
Shore Excursions 5.0
Embarkation 1.0
Service 1.0
Value-for-Money Not Rated
Rates 1.0
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Ship Facts: Crystal Symphony Review (by Cruise Critic!) | Crystal Symphony Deck Plans
Crystal Symphony - Northern Europe

Embarkation/disembarkation: I prepurchased transfers from airport to ship and ship to airport. They completely forgot us and we had to take a cab. Tried to get reimbursed and instead they charged us a second time and would not budge. After many tries both on ship and after we got home, I had to give up because my blood pressure could not take it anymore. In summary, you cannot trust Crystal on transfers.

Food: barely adequate. Slow, wrong, screwed up at the table, dropped, etc. etc. pick an adjective. Maitre d' clueless. Booked for a table for two but put at table for 8 and told to like it. This is not a 6 star, or 5 star, nor 4 star, nor 3 star, nor 2 star ship.... Ship furnishings: eh, normal hotel. Nothing to make it stand out or be unusual. Kids: Nothing for kids to do. No children's coordinator. They get a zero for not even trying a little.

Cabin: smaller than other lines. Only shining light on ship was female room steward who was wonderful. Unobtrusive and quick.

Room service: You have to call your room steward and then they take your order to kitchen so everything takes a long time. Terrible room service food- McDonald's is better.

Tour desk: good

Spa: Disorganized and rude. Taken over by the World Cruisers. TS attitude.

Ship: Engine broke down and we had to miss a scheduled stop due to slower speed. Maintenance is not a priority with this line. Crystal puts on party for American Express cardholders: but because I don't have a platinum card was not invited. Captain: pissy demeanor. Would not shake hands because it was not hygienic. But had no trouble shaking hands with World Cruiser. Artwork: Bought over $12,000 of artwork onboard and never received it. Crystal would not speak with me -insisted that I complain through my travel agent. As of this posting, this is in litigation and I have received neither artwork nor refund.

In summary: Do not book on Crystal. These people are real trouble.

Publication Date: 11/07/05
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