This was our 5th cruise to date and our first Norweigian. It will be our LAST Norweigian cruise. I will NEVER sail with them again. What a disappointment. So many things on this cruise were terrible. From the service to the food. The excursions were the only things that kept us afloat and even those can be disputed. What sums it up is lack of information on everything. They don't tell you things ahead of time and you wind up missing things or regretting choices made. For example: was unaware that you would have to pay extra for dining at 3 of the top notch restaurants on the ship. And trying to get reservations was very difficult. And for the freestyle dining..you have to put your name in and wait 30-45 min for a table to open up so plan ahead early.
Day 1: Embarkation. Process went smooth however we were never asked for any of our identification other than our drivers license...so much for the birth certificate or passport?? But the process went smooth. Once on the ship we were off to find some food...the aloha cafe had just closed due to the munster drill and we went hunting for somewhere to eat. The Key West bar and grill was the place. Food was good and they cooked it right there. However, the people working there were complaining about their duties and we hadn't even set sail yet. They were telling us that over 500 people that sailed over from Germany on the maiden voyage quit and that they all had been overworked and many more were planning on leaving after this cruise. Not what you want to hear within the first few minutes of your paradise vacation.
After lunch we went to check out our cabin. Barely been vacuumed, our room wasn't much to speak of. To top it all off---the entire cruise we never once met or talked to our steward. The refrigerator in the room was broken and we tried several times to contact someone for it and it never got fixed the whole cruise! Very disappointed in the hotel staff! Their idea of room service is just changing the towels and occasionally vacuuming!